Arteasy is committed to offering the highest level of customer care. Should you experience any problems please use the contact details below to ensure that we can address any issues that you may have, as quickly as possible. To view the answers to our FAQs, please click on the questions below.
All our products are available for delivery across the 36 states in Nigeria. Delivery times may vary for certain areas. Lagos Deliveries take 1-2 working days. Delivery outside lagos takes 3-5 working days. Working days do not include Saturdays and Sundays. The aforementioned delivery information also applies to orders placed on Saturdays and Sundays.
To change order or cancel, please contact our customer care agents via Live Chat on the website, email, or social media DMs.
Kindly check our RETURN POLICY and CANCELLATION pages at the bottom of the Arteasy website for more information.
Arteasy Nigeria prioritizes item packaging and shipping in the most appropriate conditions possible. However, kindly refer to the Arteasy return policy page for more information in the case of a damaged item.
Arteasy Nigeria pick-up station is located at 144 Ijesha Road, Baruwa junction, Surulere, Lagos. Opens by 8 am and closes by 6 pm.
All deliveries outside Lagos can be tracked through the link on your despatch email. For an update on your Standard delivery please give us a call on 08136160369.
If you have already placed your order with us but realized you need to change the delivery address please call our Customer Services Team as soon as possible on 08136160369 and we will endeavor to make the necessary changes.
However, we only have a small window in which to do this. We cannot change delivery addresses for items once they have been dispatched from the warehouse. Please also be advised that a change of address will add one working day to the delivery time.
If you have an instruction for an order, please call our Customer Services Team on 08136160369, and we will endeavor to get the instruction through to the courier service. Please note that this is not always possible, and success will depend on the location of the parcel.