Arteasy is committed to offering the highest level of customer care. Should you experience any problems please use the contact details below to ensure that we can address any issues that you may have, as quickly as possible. To view the answers to our FAQs, please click on the questions below.
Where do you deliver?
All our products are available for delivery within Nigeria. Delivery times may vary for certain areas – please see Delivery Information for full details.
What delivery options are available?
Delivery options include Standard, Next Working Day, pay on delivery,
For more information on these please visit our Delivery Info page.
Please note that not all delivery options are available to all locations.
Is it possible to track my order?
All deliveries outside Lagos can be tracked through the link on your despatch email. For an update on your Standard delivery please give us a call on 08118474761.
What is the estimated delivery time?
For Lagos, standard delivery time is 24 – 48 hours from order placement. For other states, delivery time is 3-5 days depending on the state. Delivery times for products are usually indicated on the product detail page.
How do I change my delivery address after placing my order?
If you have already placed your order with us but realised you need to change the delivery address please call our Customer Services Team as soon as possible on 08118474761 and we will endeavour to make the necessary changes.
However, we only have a small window in which to do this. We cannot change delivery addresses for items once they have been dispatched from the warehouse.
Please also be advised that a change of address will add one working day to the delivery time.
I have placed my order on a weekend and selected Next Working Day delivery, when will it arrive?
The cut-off point on each working day (Monday to Friday) is 2pm. If you place an order over the weekend, it will be processed on Monday for delivery on Tuesday.
What happens if I’m not in when my order is delivered?
Deliveries outside Lagos are sent via DHL so if you are not in, your order will be taken to your local delivery office and an e-mail will be sent to you notifying you of this.
For next Working Day deliveries, if they are unable to make the delivery, they will attempt delivery again within 48 hours however, this will attract extra charges. Again you will receive an email notifying you of the courier’s actions.
Can I leave instructions for deliveries?
If you have an instruction for an order, please call our Customer Services Team on 08118474761, and we will endeavour to get the instruction through to the courier service. Please note that this is not always possible, and success will depend on the location of the parcel.
ARE ALL ITEMS PURCHASED
ONLINE COVERED BY WARRANTY?
Products sold by Arteasy are purchased from authorized distributors. Some of the devices are covered under a manufacturer warranty. We also offer a standard 7 day return policy for eligible items in case you need to make a return. To return any items bought on konga.com, ensure the item is in line with the conditions in the Return Policy. All items have free insurance coverage against theft and damage during transit.
CAN MY ORDER BE DELIVERED THE SAME DAY I ORDER?
Yes it can however this depends on the product ordered, the time of order and the location for delivery. You can identify such products at checkout.