FAQs - Arteasy Nigeria

Frequently Asked Questions

Explore this curated list of frequently asked questions and corresponding answers, meticulously crafted to offer you swift and easy access to relevant information on a specific topic.

SHOPPING INFORMATION

How long will delivery take?

All our products are available for delivery across the 36 states in Nigeria. Delivery times may vary for certain areas. Lagos Deliveries take 5 working days. Delivery outside Lagos takes 7 working days. Working days do not include Saturdays and Sundays. The aforementioned delivery information also applies to orders placed on Saturdays and Sundays.

Can I leave instructions for delivery?

If you have a instruction for an order, please call our Customer Services Team on 08025160777 or reach us on any of our social media pages @arteasynigeria and we will endeavor to get the instruction through to the courier service. Please note that this is not always possible and success will depend on the location of the parcel.

How can I use Product Reviews to improve my shopping experience?

Click here NOW to submit your reviews on Products, overall shopping experience, and more.

Do you have a pickup Station?

Arteasy Nigeria pick-up stations are located at
1. 61, Akinwunmi Alagomeji, Yaba, Surulere, Lagos

2. 36,Ojuelegba road, surulere, Lagos. Opposite total fueling station

Opens by 9 am and closes by 5 pm.

NOTE: We do not open weekends.

Delivery Information & where do you deliver?

All our products are available for delivery across the 36 states in Nigeria. Delivery times may vary for certain areas. Lagos Deliveries take 1-5 working days. Delivery outside Lagos takes 4-7 working days. Working days do not include Saturdays and Sundays. The aforementioned delivery information also applies to orders placed on Saturdays and Sundays

Does my shipping fee have to do with the weight and size of my order?

Depending on the size of your order, shipping fee changes. Due to the delicate nature or size of some orders within Lagos, transportation requires using a car rather than an automobile.
Some orders that are transported outside of Lagos weigh more and requires extra fee.

Does Arteasy have a physical store?

A physical location for Arteasy is open from Monday through Friday from 9 am to 5 pm.

It can be found on Ojuelegba Road 36 in Surulere, Lagos. opposite the whole gas station.

How can I shop?

You can shop by searching for your preferred product on the website using the search bar or you can use the categories to browse the wide variety of art items we offer.

Do you sell strictly art items?

Some of our items can be used in other fields like architecture, fashion designing, make up and so on.
Simply use the search bar to find any of your preferred products, or use the live chat feature or any of our social media platforms to make enquiries (@arteasynigeria).

Do you sell in bulk?

We have several bundle deals, we also help in curating special packages and offer discounts on bulk purchases.

PAYMENT INFORMATION

How do I change my delivery address after placing an order?

If you have already placed your order with us but realized you need to change the delivery address please call our Customer Services Team as soon as possible on 08025160777 and we will endeavor to make the necessary changes.

However, we only have a small window in which to do this. We cannot change delivery addresses for items once they have been dispatched from the warehouse. Please also be advised that a change of address will add one working day to the delivery time.

What should I do if I receive a damaged or wrong product?

Arteasy Nigeria prioritizes item packaging and shipping in the most appropriate conditions possible. However, kindly refer to the Arteasy return policy page for more information in the case of a damaged item.

Can I change or cancel my order?

To change order or cancel, please contact our customer care agents via Live Chat on the website, email, or social media DMs.

Kindly check our Return and Cancellation pages at the bottom of the Arteasy website for more information.

Is it possible to track my order?

All deliveries outside Lagos can be tracked through the link on your dispatch email. For an update on your Standard delivery please give us a call on 08025160777.

What happens if I get debited twice?

You don’t need to panic
You can contact us on any of our social media pages @arteasynigeria or our office line 08025160777 to make a complaint and we will follow up from there.
Be sure to get a refund once the issue has been resolved