Managing Account FAQ

To create an account on Arteasy, click https://arteasy.com.ng/customer/account/create/
⦁ Start by clicking “Your Account” and then sign up in the top right corner of your screen.
⦁ You will then be asked to provide some basic information.
⦁ When you have provided the required information, click submit to finish the sign-up process.
⦁ We will send you an email to welcome you to Arteasy.com.ng

To sign into your Arteasy account, click https://arteasy.com.ng/customer/account/login/ enter your email address and password.

If you’ve forget or lose your Arteasy password, click https://arteasy.com.ng/customer/account/forgotpassword/
⦁ Click Your Account and then Login in the top right side of your screen.
⦁ Enter your registered email address and click Proceed.
⦁ Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.

After you create your Arteasy account and sign in, we make it easy to control your shopping experience on Arteasy by visiting the following sections:
My Profile: You can update your name, contact details (phone/address), and subscribe to the Arteasy newsletter.
My Orders: You can view past and existing orders.
Liked Items: You can view items you’ve saved to view later.

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from “Your Account”.

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

⦁ Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
⦁ In the contact details box, click change Password
⦁ Enter the required information and click “Submit”

Why not just let it be and come back to us whenever you want. However, if you still want to deactivate your account please contact our Customer Service Center at 0700 6000 000 or contact us here.

We miss you when you don’t visit us enough but we never deactivate your account unless you requested it, or for exceptional cases of customers with very high repeated order rejection rate.

ORDER FAQs

Shopping on Arteasy is fun! Once you have found the product you want to buy, just follow the steps below:
⦁ Click on ‘Buy Now’ to add this product to your cart
⦁ Click on ‘Cart’ in the top right corner
⦁ Register an account or Login into your existing account by entering your Email and password
⦁ Enter your shipping/billing information, ensuring your address is complete and accurate
⦁ Choose your preferred payment option
⦁ Click on ‘Confirm order’ to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

We’ll send you an email once your order has been confirmed.

Please contact our Customer Service Team on ​ 0800000000 or contact us here  so we can help you to resolve the issue.

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you.

We do our best to get your orders delivered by the date listed on the product page. You can find more information about our delivery timelines. We also offer Express delivery which costs a token in addition to regular pricing.

⦁ You can cancel your order by contacting our Customer Service ⦁ here. If your order has already been shipped, we will try to stop delivery.
⦁ Please note that it is a bit difficult to hand pick one package out of tens of thousands of packages we process daily. You can simply reject the item on delivery and ignore any email or SMS regarding the delivery / pick-up of package.

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to ​contact our Customer Support Team ​on​ 0700 6000 000 or contact us here.

For all your Corporate Procurement, Gift Vouchers and Consumer Promotion Activities, please contact us on 08172666646 or email us at bulkpurchase@arteasy.com.ng or click on the link for more information https://arteasy.com.ng/bulk-purchase/

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team on 0700 6000 000 or contact us here.

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on 0700 6000 000 or contact us here and we will send it to you.

DELIVERY FAQs

Arteasy delivers product to customers all over Nigeria. Lagos 2-5, Rivers 3-7, Abuja 3-8 & other states 4-9 days.

Arteasy is a true online marketplace that empowers Nigerian Artists across the country. This means that not all products on Arteasy are sold or delivered by Arteasy. In addition, Arteasy buyers and sellers are found in every State in Nigeria. Given the various factors involved (time it takes to ship, the courier company used, the distance between buyer and seller, and more) delivery times may vary.

Your order may be delivered by DHL, or by other courier companies, and on the delivery method chosen. You may be called prior to or on the same day as delivery to see if you are available to receive your order.

All items added to cart at the point of check out of a particular order will be delivered as one package. If you place two different sets of order, even when using the same account, it would be delivered separately. If in case you made this type of order and you have received just one, be rest assured that the remaining parcel will also be delivered.

Only deliveries outside Lagos within Nigeria sent by our courier service can be tracked through the link on your despatch email. For an update on your Standard delivery, We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you.

If you have already placed your order with us but realised you need to change the delivery address please call our Customer Services Team and we will endeavour to make the necessary changes.
However, we only have a small window in which to do this. Thus we cannot assure you that it would be changed.
Please also be advised that a change of address to orders dispatched with a courier service will add one working day to the delivery time and extra financial charges.
we will have to cancel and repurchase your original order in some extreme cases

Working Day deliveries should be delivered to a neighbour if you are out but if this is not possible, another attempt will be made to deliver again within 48 hours. Again you should receive a call notifying you of the courier’s actions. Also ensure you enter the right address, and if there is a change in address you can call the customer service to ensure that the address is updated though this will come at extra charges.

You can leave instructions as a note at point of checkout, or If you have an instruction for an order being brought via Working Day, please call our Customer Services Team, and we will endeavour to get the instruction through to the courier service. Please note that this is not always possible, and success will depend on the location of the parcel.

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You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact our Customer Service Call Center for more information.
If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.

You should always refuse to accept any open package, as we will not accept returns products unsealed (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Center immediately

Yes, our delivery person will contact you to confirm your availability and exact location.

Yes. Please ensure your representative has your tracking number.

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

We accept Pay on Delivery on orders within Lagos, while all orders outside Lagos can only be prepaid online during check out.

We delivers all across Nigeria through external logistics partners.

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your ‘shipping address’ during checkout.

Delivery charges are the costs undertaken by Arteasy and our logistics partners to bring your ordered item(s) to your doorstep.

No, we do not provide international delivery.

No need to worry. We will help you replace your order at no extra cost.

Apologies for the inconvenience caused, please get in touch our Customer Service Call Center at 0700 6000 000 or send us an Email on care@arteasy.com.ng

No need to worry. We will help you replace your order at no extra cost.

PRODUCTS AND ORDERS FAQ

Currently we stock a wide variety of products online, and although this is not the full Arteasy range, we are constantly looking at updating the online range so if you cannot find what you are looking for please do not hesitate to give us a call.

We’ve done our very best to accurately represent the colours of all the products on our website. In fact, we’ve had every one of them professionally photographed to capture their real look, since the usual packaging shots don’t tend to do them justice. That said, it’s important to realise that different computer screens display colours slightly differently, so some slight changes may be impossible to avoid

Within half an hour of completing your order, you should receive an automated order confirmation email from us with the details of your order. You will receive another email to let you know when your order has been despatched from our warehouse. If for any reason you do not receive either of these emails please do not hesitate to contact us. Or you can mail us at arteasynigeria@gmail.com.

If you wish to change or cancel your order for any reason please contact our Customer Service Team as soon as possible. We’ll do everything we can to help, but please be aware that items are often dispatched within a few hours of receiving your order, so it may not be possible. In these cases it is always possible to return the items for a full refund which will be in form of a coupons or vouchers.

Yes, Arteasy only offers 100% new products.
Please contact us here if you think a product listed on our website that does not meet this condition.

Some products are available individually, and some are only available as sets. Unfortunately we are unable to ship certain products out individually, due to their delicate nature (such as chalk pastels) or stock availability, and so can only sell them in packs from the website. You can search for the product you are looking for on our website, and the resulting product page will give you all the information you are looking for.

RETURNS FAQ

I have changed my mind, how long do I have to return my order?

You can initiate a return up to 7 days after delivery if:
⦁ You receive a wrong, damaged, defective or counterfeit item
Providing you contact us within 24 hours of receiving your order, and your products are in a resalable condition, we will pay for the goods to be returned to us and process a full refund or exchange for you. Just get in touch with us either through email or call our team.

Please do make sure to check the item as at when it is delivered to you to confirm if everything is as described. Unless in cases of electronical art supplies, Arteasy will not accept any claim for damaged items. Our warehouse try to pack all orders as well as possible but occasionally some products can get damaged during delivery. Please contact us through the contact form on this page (link), or by emailing us at arteasynigeria@gmail.com and we can replace damaged products as soon as possible.  We will need to see proof of the damaged items before we can advise on how to resolve the issue.

Please allow up to 5 working days from the day we receive the returned goods for your refund to be processed.

This depends on what kind of item you would like to return, as goods vary greatly in size and weight. Please contact us via email at arteasynigeria@gmail.com and we will be able to advise further on how to proceed.

We do not offer exchanges. If you would like to change an item for something else, it will need to be returned for a refund, in a resalable condition. We will process the refund when we have received the item back. You can place a new order for the item that you would like instead.

We are unable to accept returns that are outside the returns time. Please ensure that you contact us within 14 days of receiving your items, to be eligible for a return or refund.

We cannot take returns of aerosol paint cans and sealed items that are purchased online. Our shops cannot accept returns of portfolio cases that are bought online – please contact Customer Services if you would like to return one of these and we will advise further.

If you are returning an order that is not damaged or faulty, we will not refund the postage costs, only the value of the item. This is because all of our returns are free to customers, both through the post and via courier

PAYMENT FAQ

You can choose from the different payment methods available on Jumia. Please find below the list of available payment methods:
Pay on Delivery (easy and simple at your doorstep) ( Lagos orders only)
Credit/Debit Card (Paystack)
You can find details of these payment methods at the final step of checkout.

PoD stands for Pay on Delivery. With PoD, you can pay in cash or with a valid naira bank card to the delivery agent upon receipt of your order.
Note:
⦁ Some products, regions or pickup stations may not be available for PoD.

At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that Arteasy provides the utmost security on your payments.