ARTEASY DELIVERY INFO

DELIVERY TIMELINE
Deliveries within Lagos take 1-3 working days, while deliveries outside Lagos take 3-7 working days depending on your location.

TRACKING
We’ll send you an email when we dispatch your order with a link to the website of the delivery service being used so you can track your order. You can also track the progress of your order on the website under my account.

CANCELLATIONS
We understand if you want to cancel an item. Please let us know as soon as possible by contacting our customer care team on 0803 367 9405 or via email. If we have already dispatched an order then you can return it for a refund excluding delivery charges and this may attract extra delivery fees.

RETURNS
Only goods damaged upon delivery can be returned. However, the greatest care is taken to ensure your order gets to you in good condition you are advised to check your order before the dispatch rider leaves your premises so you can return it if damaged.
If a defect is found in the product later on within the span of 7-days,you can send a mail to help@arteasy.com and we’ll send you the details to return your item.

IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.Kindly ensure that your shipping information is correct before final checkout.