Return Policy

Arteasy offers a 48 hour return window for items that meet the requirements for return. Please contact is via any of our contact channels within 48 hours of delivery and we will ensure you get resolution

Return Instructions

STEP 1: Send a Complaint

Also include pictures of the product that was delivered to arteasynigeria@gmail.com as a means of evidence.

STEP 2: Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3: Get Resolution

Once the item has been received, we will ensure you get a resolution (A replacement, exchange or refund)

Items not eligible for Returns

Products that have been altered from their original state or opened by an unauthorized personnel without permission.

Products damaged due to misuse.

Books and CDs

Requirements for Returns

Reasons for Return

Description

Tags/Labels attached

Original Packaging

Complete Accessories & Free Gifts

New Condition

Not Damaged

Changed mind request

Product unused

Yes

Yes

Yes

Yes

Yes

Wrong Items

Products delivered differently from what was displayed on the website, return will be authorized after validation

Yes

Yes

Yes

Yes

Yes

Defective Items

Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation

No

Yes

Yes

Yes

Yes

Damaged (in transit)

Product has visible damage, return will be authorized after validation

Yes

Yes

Yes

Yes

Yes

Quality Issues

Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation

Yes

Yes

Yes

Yes

Yes