Return Policy
Arteasy offers a 48 hour return window for items that meet the requirements for return. Please contact is via any of our contact channels within 48 hours of delivery and we will ensure you get resolution
Return Instructions
STEP 1: Send a Complaint
Also include pictures of the product that was delivered to arteasynigeria@gmail.com as a means of evidence.
STEP 2: Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
STEP 3: Get Resolution
Once the item has been received, we will ensure you get a resolution (A replacement, exchange or refund)
Items not eligible for Returns
Products that have been altered from their original state or opened by an unauthorized personnel without permission.
Products damaged due to misuse.
Books and CDs
Requirements for Returns
Reasons for Return | Description | Tags/Labels attached | Original Packaging | Complete Accessories & Free Gifts | New Condition | Not Damaged |
Changed mind request | Product unused | Yes | Yes | Yes | Yes | Yes |
Wrong Items | Products delivered differently from what was displayed on the website, return will be authorized after validation | Yes | Yes | Yes | Yes | Yes |
Defective Items | Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation | No | Yes | Yes | Yes | Yes |
Damaged (in transit) | Product has visible damage, return will be authorized after validation | Yes | Yes | Yes | Yes | Yes |
Quality Issues | Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation | Yes | Yes | Yes | Yes | Yes |