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Arteasy Nigeria offers a 24-hour return window for items that meet the requirements for return. Customers are advised to call Arteasy Nigeria customer care line 08136160369 or reach out through our Live Chat platform on the Arteasy Website for clarifications on items to be placed.   

Customers should also confirm items at the point of delivery. Please contact us via any of our contact channels within 24 hours of delivery and we will ensure you get a resolution.

Return Instructions

STEP 1: Send a Complaint

Contact Arteasy via live chat, social media DMs, or arteasynigeria@gmail.com. Customer sending complaints should have ordered number and other necessary order information handy for quick processing. Customer can also send their complaints as a reply to the order confirmation email sent by Arteasy. Include pictures of the product alongside the packaging wrap that was delivered to arteasynigeria@gmail.com as a means of evidence. 

STEP 2: Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you. Arteasy will not bear the cost of return shipping. 

STEP 3: Get Resolution

Once the item has been received, we will ensure you get a resolution (A replacement, exchange, or refund). Refunds will only be made after receipt of items which will go through an assessment by a staff of Arteasy. Refunds will not include the delivery fee initially paid by the customer for the shipping of orders. 

Items not eligible for Returns

Products that have been altered from their original state or opened by unauthorized persons without permission. Products damaged due to misuse. Also, refer to our PRIVACY POLICY for more relevant details.